Privacy Policy

Havance Dance Studio

Havance Dance Studio (“we”, “our”, “us”) is committed to protecting the privacy of all hirers, visitors, and clients who use our studio at 154–160 Broadway, Chippendale, Sydney NSW 2008. This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

When you book or hire our studio, we may collect the following information:

Your name, phone number, and email address
Billing and payment details (bank transfer or online payment information)
Organisation/business details if hiring as a company
Any special requirements related to your booking
Emergency contact details if required for safety reasons

We do not collect sensitive personal information unless it is directly relevant to your booking and you provide consent.

2. How We Use Your Information

We use your information only for purposes directly related to your studio hire, including:

Processing and confirming your studio booking
Sending booking confirmations, invoices, or receipts
Contacting you regarding changes, cancellations, or emergencies
Maintaining safety, security, and compliance with our Terms & Conditions
Providing you with information about studio hire services or updates (if you opt-in)

We will not use your information for unrelated marketing without your consent.

3. Payment Security

All payments for studio hire are processed securely. We do not store credit card information. Payment details are only used to complete the booking transaction.

4. Sharing Your Information

We respect your privacy and will not sell or trade your personal details. Your information may only be shared with:

Service providers who assist us in running the studio (e.g., payment processors)
Insurers or legal advisors if required in case of claims or disputes
Government authorities, but only where required by law

5. Storage & Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure, including:

Secure digital storage of booking and payment details
Limiting staff access to personal information
Secure destruction of outdated records

6. Access & Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate. To make a request, please contact us at:
Email: info@havancedance.com.au

7. Data Retention

We keep booking and payment records only for as long as required by law or for accounting and insurance purposes. Once no longer required, they are securely deleted or destroyed.

8. Website & Online Bookings

If you use our website or online booking system:

We may collect standard information such as browser type, device type, and website usage for analytics.
Cookies may be used to improve your online experience. You can disable cookies in your browser settings if you prefer.

9. Complaints & Concerns

If you believe we have breached your privacy rights, please contact us at info@havancedance.com.au. We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our operations or legal obligations. The most recent version will always be available on our website or by request.