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Refund Policy

Havance Dance Studio

Refunds & Cancellations Policy – Studio Hire

At Havance Dance Studio, we aim to provide a fair and transparent booking system for all hirers. This Refunds & Cancellations Policy is guided by the Australian Consumer Law (ACL) and applies to all studio hire bookings.

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1. Your Rights Under Australian Consumer Law

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Under the ACL (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), you are entitled to a refund, repair, or replacement if the service provided:

  • Fails to meet a Consumer Guarantee (e.g. the studio is unavailable or unsafe).

  • Is cancelled by us due to reasons within our control.

These rights cannot be excluded. However, the ACL does not require us to provide a refund if you change your mind, decide not to use the studio, or cancel outside of the terms below.

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2. Cancellations by Hirers

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If you need to cancel or reschedule your booking, the following applies:

  • 60+ days’ notice: Full refund (minus a small $20 admin fee).

  • 30–59 days’ notice: 50% refund.

  • 15–29 days’ notice: 25% refund.

  • Less than 14 days’ notice: No refund.

Reschedules may be allowed (subject to availability) within 90 days of the original booking. If 14+ days’ notice is given, rescheduling fees are waived.

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3. Cancellations by Havance Dance Studio

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We reserve the right to cancel a booking if:

  • The hirer breaches the Terms & Conditions of hire.

  • The activity is deemed unsafe, unlawful, or damaging to the studio.

  • The studio is unavailable due to unforeseen circumstances (e.g. essential repairs, emergency).

In such cases:

  • We will provide a full refund, or

  • Offer to reschedule your booking at no extra charge.

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4. Force Majeure (Events Beyond Control)

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If your booking is affected by circumstances beyond either party’s reasonable control (e.g. government restrictions, extreme weather, natural disasters), refunds or credits may be provided at our discretion.

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5. No-Show Bookings

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If the hirer fails to attend or use the studio at the booked time without notice, no refund or credit will be issued.

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6. Refund Method

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Approved refunds will be processed via the original payment method within 10 business days.

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7. Contact

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All cancellation or refund requests must be made in writing to:
Email: info@havancedance.com.au

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